Saturday, August 8, 2009

Whoa, it's not what you think?

I can't remember the exact details of the incidents because it's happened several times but the scenerio is the same. I will go to my e-mail and of course I look to see who the message is from before I open it. When a see a name then I immediately attach a particular relationship to that name or maybe something I know they are personally going through or maybe we are going through in our relationship. There are actually many things that happen before I open that message that influence how I anticipate what the message might be about including my mood.

There have been many times that I've initially read a message and interpreted it to be critical toward me or in some kind of negative light. The funny thing is that I'm not a negative person, in fact, I tend to be an optimist. I can only attribute this "negative" perception to come from my insecurities or maybe my attitude at the time.

I've learned to read a message and then reread it, sometimes several times, to make sure I'm interpreting it correctly. The truth is that in most every instance my first initial negative response was totally off. I know this has to do with the absense of nonverbals. Not being able to see and hear the person has everything to do with the difficulty in interpretation of the tone of the message.

An example would be that if I were meeting a friend for lunch we would probably exchange a hug or warm smile first which would set the tone for a positive encounter. On the other hand if there were nonverbals such as the absense of a smile or warm interaction then that would indicate something was not right between us.

That is the problem with internet only communication. When the relationship is heavily dependent on online communication only then the chances greatly increase for misunderstanding. I had a friend that lives in a remote area and we would only physically see each other once a year but we tried to keep in touch via e-mail. I sent an e-mail which she took completely out of context and the more I tried to explain online the worse it became and our relationship has never been the same. I now know that I should have at least tried calling her at the time rather than trying to make sense out of an already stilted conversation.

This would have never happened outside of cyberspace. We could have easily seen each others facial expressions and nonverbals that would have clarified the meaning of what was being said. As I'm writing this it even reminds me of the reading this week in "Wood and Smith" where the discussion of the "right" or necessity of the internet is addressed. This is one example where the internet was not only unecessary but determental. I'm one to use the internet to keep in contact with friends and appreciate that aspect of internet but at the same time maybe it would be good to be forced to actually use the phone or make the time to get together.

There will never be an equitable substitute for one on one, face to face communication. A handshake, hug or kiss is invaluable as a commmunication tool as well as essential for our well being. E-mail has it's place but I will not hesitate to call someone to clarify if I think something is wrong.

3 comments:

  1. I wonder, particularly after learning more about the importance of non-verbal communication, how our society is changing due to the increase in communication that is not face to face. Certainly there are many people who have genuine fears of interacting with others.

    The other thought that comes to mind as I read your post is whether or not email would be different if our society still valued being able to write a good letter. At one point in time this was an essential skill, and those who were masters of the craft were highly praised. Could we relearn these skills in order to improve our online communication skills?

    ReplyDelete
  2. Of all the issues I have had with the internet misinterpretation has been the biggest of them for sure. Unless someone writes all of there Emails in all capitals I have no idea if they are angry with. I remember getting an email from my mom that asked me to call her. My mom never sends me angry emails and I didn’t think I had done anything wrong but sure enough I call her and walk into a hailstorm and I asked her why she sent me that nice sounding email and she told me it wasn’t meant to be nice. I honestly think we might be better off without the internet.

    ReplyDelete
  3. I found it interesting when you brought up the part about nonverbal interaction. I had not thought about the nonverbal messages I was sending in the past until I took a nonverbal communication class. It really opened my eyes to how much our speaking without words can have a profound impact on a conversation.

    ReplyDelete